Frequently Asked Questions
Everything you need to know about your Hi-Capa upgrades and orders.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout process.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Are these parts compatible with all Hi-Capa models?
Most of our parts are designed for the standard Tokyo Marui 5.1 and 4.3 platforms. However, we recommend checking the product description for specific compatibility notes regarding other brands.
Do you provide tracking information?
Yes, once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
Do you offer technical support for installations?
While we do not provide live installation services, we offer detailed product guides and can recommend professional airsoft technicians to help you with complex upgrades.